this happened to me just this week. Approx. If your tracking information shows that your package was delivered, but you can't find it: © 1996-2020,, Inc. or its affiliates, Find a Missing Package That Shows As Delivered, Look around the delivery location for your package, See if someone else accepted the delivery, unless you have health or safety concerns about doing so. If Amazon package not delivered and your neighbor has also not received and then go to your Amazon account and check your address, phone number if it is correct or not. If anyone can tell us of any scams they are aware of that are the same and/or similar to the ones I’ve stated, please let us know, as well as any benefit that could result thereof, we would sincerely appreciate your input. The agent was able to find all the items we received listed as having been ordered from this bogus account. To his surprise, and disappointment, the box contained a VERY expensive BIG brown comforter set for a full-sized bed. The Amazon return policy is easy for those who received a … Try to know if someone attempted to deliver your product. Amazon item was not received. I want to talk to Amazon Canada customer representative I bought two items, Amazon sent wrong type of items to me. The black thing has metal and is mp large at all, smaller and thinner than a pack of cigarettes. See Also: Did Your Amazon Account Get Hacked? It’s possible that this might happen when you’re dealing with … Thank you. As far as Amazon are concerned, the customer is always right. Amazon said they can do nothing for my wrong package because I used a freight forwarder. However, no unauthorized lines of credit were referenced. Amazon Sent Me a $339 Item I Didn’t Order…What Happened Next is Crazy, 6 Brilliantly Slick Ways to Get Amazon Prime for Free, 8 Awesome Ways to Score Free Amazon Gift Cards, this comforter set is being sold for $339, Did Your Amazon Account Get Hacked? I think the printed barcode would only be of use if, and it’s a big if, they cared to look at a return. In it was a card that said the seller of one of the items sometimes ships free items to customers who’d ordered. I just received an email that i would be charged for a wrong item if i did not return the item by 8/2/ 2019. i checked and i have a tracking number that shows that the returned item was received by Amazon on 7/12/19 at phoenix, AZ. I called UPS all they could tell me that it is addressed to me, it was shipped by Amazon and had to be paid for before the 14. Usually the Indian people are friendly often helpful this time she was neither. As we know it isn’t used in any part of the distribution and storage process. So I hit up Amazon live chat and explained the situation to the operator. I will be videoing every package opened from Amazon from now on. amazon is of no help. I live on –Road, down the block is –Lane. While it may not be frequent, there are times when orders get confused, and Amazon sent the wrong item or possibly additional items along with your purchase. They just said to keep it or donate it. We were open at the time, but the driver didn’t bother to even get the package next to the door. I plan to donate the money earned from the sale to charity. So they are special tracking my purchases and deliveries. I ordered a bag on amazon a couple of days ago and today I received an item. As a result, I thought to check my husband’s credit reports to check for any illegal activity. If you have, it can be a bit of head-scratcher. Check the order details in Your Account to see any substitutions or undeliverable items. Since i am closer i am always getting deliveries from Fed Ex and UPS (Amazon) I have tried many times to get them to direct the delivery guy to READ THE WHOLE ADDRESS. Here's how to return an item to Amazon, whether you bought it, got it as a gift, or received it by mistake. I know most of how this method on how it works: Buy desired expensive item you want, buy another significantly cheap item that weighs about the same amount (Make sure they are sold and fulfilled by Amazon) as the item … Discuss: How to return Amazon items the right way: Fast, easy and usually free The first 3 came the same day and I just assumed my husband had ordered them as they were addressed to him at our home address (even though I was surprised, because I didn’t know he had a separate Amazon account. Amazon wants to let everyone know that returning items is easy. Here’s a new one. After snapping a pic of the label and getting it to the Amazon rep, she could not find any record of the order anywhere in their system. I first received a sex toy (penis ring) and the next day a galaxy screen protector. We don’t have a full-sized bed in our home so we were quite perplexed. Someone at Amazon explained if this occurs 2 – 3 times…. For instructions on how to return a gift or wrong order, visit Amazon's Returns Center. But you would expect, at least I do, to receive more than a casual email from ebay after someone steals $1300 from you–not an email sent after the fact 3 days later. All Rights Reserved. WACO, Tx – After opening gifts this holiday, you might have noticed you received a wrong item or wrong size. I am new to amazon so I wrote a message to the seller telling them that it was the wrong item. YES!! Whoever ordered it probably wants it. Note: Items fulfilled by but sold by another seller can't be replaced, but can be returned. I found them by looking at my purchase history on my ebay. FIX: Reached a very nice lady with "chat" and she helped resolve my issue. Recently Amazon has been delivering wrong items to my buyers, We requested images of the products received by Buyers and they are not what they ordered and have a different FNSKU Sticker (so it is not the case that we stickered wrong products) Has any one else been facing this issue, We have had 10-12 instances within last 30 days If you return an item using the return label provided in the Returns Center and the reason for return isn't a result of an error, the cost of return shipping will be deducted from your refund. I received an email that my Amazon item was canceled. The only record of the order I had was the UPS sticker on the front of the box as it showed up without a packing slip. I had two packages delivered one day from Amazon. I dont know where the packages came from, or how MY name and address came to be on them… but Amazon told me to keep them. The other package I did NOT order. Go to the Returns Support Centre Note: Items Fulfilled by but sold by another Seller can't be replaced, but may be returned. A quick Amazon search shows this comforter set is being sold for $339. This sounds funny but somewhat is playing a trick on me. and the big reason why i stumbled on this site now is i googled the address of the store where it came from (based on amazon label), and this is what i see. I don’t know if this has anything to do with the Amazon mystery, but it wouldn’t surprise me. You failed to respond to a request for further information. See Also: 8 Awesome Ways to Score Free Amazon Gift Cards. Thought amazon was rewarding me for all my business. COVID-19 and Amazon FAQ about the impact on ordering Find more solutions Type something like, "question about a charge" Since they had no record of the order, and thus couldn’t create a return label so I could return it, they simply told me it was mine. You literally have no alternative but … To my surprise, he told me he never ordered any of them. I returned two items... How can I return item Canada Post not handling any returns for Amazon. The agent gave us the Mastercard number used and we then tried to contact Mastercard about our predicament. Ebay and Paypal are huge companies and you would think that the security measures they take when considering the amount and type of personal financial information they must protect, would have much stronger security measures in place. I have no receipt for whatever this package is, thinking it could be a scam I copied the tracking number went to turns out it’s valid. People be very scared; check all your accounts routinely; change your passwords every couple of weeks never using the same one twice or at any 2 locations; if 2 step verification is available, set it up. Even the agent couldn’t understand the benefit of someone making unauthorized charges using my husband’s name and then sending those items to my husband. A week later, 2 more and just today, another 2. This happened to me last week when we received an item that Amazon sells for a whooping $339. Ordered wrong items. I have no children. My credit statement references all 3 unauthorized charges having been processed through Paypal; however, when I checked my Paypal account none of the illegal transactions were listed. Luckily ebay and paypal have unauthorized purchase guarantees, so we will eventually get our money back that was stolen, but the headache and stress all this has caused has been much worse and much harder on us. Approx. They say they have received the wrong item, therefore they must be right! So beware. Amazon honoured that I might be telling the truth and refunded my money. and my credit cards are all free from unusual charges so who wouorder stuff, pay for it and never get the product? I got a refund but the item went out of stock so I never got what I had wanted. This SHOULD scare anyone with an ebay account that is reading this. Came here after reading this about “brushing” vendors send out free stock as gifts to inflate ratings and/or to not have to pay a high restock fee-, Police are warning households to be wary as the transactions could be part of a … Once my wife got home, she was equally confused and had no idea why it showed up. Below is the transcript of my chat session with Amazon and details how the whole thing went down…. About Incorrect or Missing Items from Amazon Fresh Orders Some items may be substituted or removed after checkout due to availability. This could be worth a look if you think your account has been hacked recently. Amazon customers Janet and Neil Ketchell also received an incorrect item from Amazon during their Black Friday shopping. Amazon Wrong Item Received Method (question) I have a question about this method. They also told me that they sent me an email on 8-14 advising me of the unauthorized access to my account, which I never read because I couldn’t find it in my email anywhere. It makes it more difficult to sign in to your accounts but it makes it harder to hack into them. That goes for Amazon or any other retailer who ships goods, and includes any incorrect items mailed to your address, even if the package is correctly addressed to you. A week later, 2 more and just today, another 2. Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant 1-16 of over 20,000 results for "received wrong item" How else do you protect yourself? You returned an item you ordered by mistake. I received the wrong item on Amazon help? Ask the Reader: Have you ever had a package show up at your front door that you didn’t order? With no explanation. © Copyright 2000 - 2020. The email was: Hello, I realize you're disappointed because we are not able to refund orders received by a freight forwarder., and I regret we've been unable to address your concerns to … Find a Missing Package That Shows As Delivered What to do if your package shows as delivered but you can't find it. Nada. Did you receive a damaged, defective, or wrong item sold by and want to replace it with the same item? If it is not correct then talk to the customer care service. This has happened to me two times in the past month, and it’s actually starting to freak me out! The most amazing part of this whole dealio? I was honestly hoping they would come back and get it. They're ordering me to print a label where I dont have a printer and I have to go all the way to a printing place repack this wrong product which is a hassle for me and it's not even my fault. First, it means that your name, shipping address and possibly phone number have been compromised. Something like this happened with me few years back. I only have the number on the box : B078X84WGN What is it and what should I do with it? I think someone did start a thread about the competency of the various fulfillment centres. So last week, a big ol’ Amazon box shows up at our front door and my son tears it open thinking it’s his new school backpack. Have you ever had something show up at your door from, or another site, that you didn’t order? Learn how your comment data is processed. 1. My husband never opened account. They told me the culprit used an “app” that randomly selected numbers and letters until correct ones could be used to access ebay accounts. Did you receive a damaged, defective, or wrong item sold by Amazon and want to replace it with the same item? See Also: 6 Brilliantly Slick Ways to Get Amazon Prime for Free. I knew I couldn’t just keep it without contacting Amazon first as I figured someone had paid for it and was wondering when it would be showing at their front door. SO WEIRD!!! Happened to me today. is correct. If you did order something and it’s just extra or wrong, then you will want to get in touch with Amazon to have things corrected. HOWEVER, I am now on a list with them as a possible thief. Returning a gift should’t be difficult. Yes, I got a wrong item from Amazon US. My account has no charges. “On (date when the package was received), I received from you: (description of item or items received). I may have purchased 2 things from Amazon in the last 5 years. I guess that’s more of a pain-in-the-ass for them than it’s worth. Anyone know? They reordered my items but am I required to send this back this wrong product? I would like to share my two experiences here: Amazon was just trying establish itself in Indian markets those days. This has left us even more confused and concerned as to the benefit of anyone going to this length with nothing to gain. Also, around the same time, my Microsoft account was also accessed and the culprit continued to reset my password everytime I changed it due to my password not working upon my attempt to log in. I work at a dog kennel, so there’s a fence with a gate at the front door. One package I ordered. I’m sure they came across this before. I am getting worried. the next day, , i got a notification that my review for the penis ring has been published. I called ebay back immediately to ask how this could have happened and inquire why I wasn’t informed. However, it was not the item that I ordered even though the order no. I guess I’ll put it up for sale on eBay unless you know someone who may be interested? But, when I did send them a message this comes up: Unreceived messages: Due to a problem with … If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery My husband and I have received (over the past month) approximately 8 items in the mail that we never ordered from There is a black something I have no idea what it is. We immediately contacted Amazon about the concern and the agent was able to find an account opened in my husband’s name. My husband was a work at the time so I had to wait until that evening before I could give them to him. Probably not, as federal guidelines say pretty clearly that Bobby has every right to keep unordered items — and that Amazon could get into trouble for … The Amazon brushing scam might seem harmless at first, but the danger is really threefold. In fact, I through the packaging away based on those wrongful assumptions. I just thought it was the freebie talked about in the other package. but amazon can't collect this item for * days. I double checked my order and i placed my order right one sublime tee and one Nirvana. Sometimes, items may become unavailable after you check out. Person from Amazon was rather rude. I not received item but Amazon showed that item was delevered Ordered items on amazon and they were shipped to wrong address i need to change a wrong persal . The item was received and the third-party seller provided verification of delivery. a week later we received 2 more items from Amazon that my husband didn’t order. ... ** Has Amazon sent you the wrong items? What to do if your package shows as delivered but you can't find it. Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival. .viddler-app-wrap {height: auto !important;} .viddler-auto-embed {max-width: 800px;}. I assumed it was for reviews. So, Amazon was a new experience for me too. A phone case, child electric outlet plugs and table corner protectors and birthday party banners and balloons. I received something completely different from what I ordered at amazon. This site uses Akismet to reduce spam. Possible Issues with Amazon Receiving the Wrong Item. So I took to the inter-webs and logged into our Amazon account to see if there was any record of the comforter set. I didn't receive my item or received them late. I have had three things show up lately that I did not order. I figured they’d thank me for my honesty and politely ask me to return it. I went one step further and have started using an authenticator app which changes your numerical passwords every 5 seconds. Amazon customers have reported receiving parcels containing items they hadn't bought. They could not help us because they couldn’t find such an account. But I was like, “I didn’t pay for it” and they were like, “Nothing for you to worry about, I will going to leave a note on your account” in case someone claims the bedding set at which point they’ll offer a refund or replacement. Received wrong item. Said to her perhaps I should just keep . All of the items being of very minimal cost. I think I’ll do the neighborly thing and just drive it over there myself…. Apparently they use your old credit cards on your Amazon account to make it happen then swipe the stuff before you get home from work or brazenly take them while you’re home. Visit Business Insider's Tech Reference library for more stories . No one in the household has any idea about what it could be, no record of the order in my account, don’t believe it’s a gift from anyone, birthday was months ago, Christmas has already come and gone, no upcoming anniversaries, kids’ birthday not for a few months LOL I’m definitely curious and a little freaked out about whatever it could be. The rep I talked to when reactivating my account never told me anything about my account being hacked and $1300 being stolen from me. When this occurs, you have a few actions that you can take. $500, maybe $1,000? (Update 1/11/20) – According to this LifeHacker article, scammers could be sending you stuff you didn’t order as a way to steal Amazon boxes from your porch once they get delivered. Todays criminals are nothing short of devious and are experts and the technology game. However, a week later I was checking on my orders and realized a rather expensive order was marked as delivered. I called Amazon, and they didn’t want to know anything about the package. Let's say you received an Amazon package that’s addressed to a … “Keep it.” Yes, Amazon told me to keep the $339 comforter set. We all scratched our heads and tried to figure out if my wife ordered it, or maybe it was a gift from someone? I called amazon right away. How did you handle it, and if you contacted the company, what was their response? The point is, the customer does not have to provide photo’s of the product received. Even after calling an ebay rep to reactivate my account, they never told me about the illegal charges. 6 Things To Do Immediately. I would like to make it clear that I did not order these goods, and they are unsolicited. Even worse, I only found this out by pure accident when I tried to buy something through ebay and finding out upon checkout that my account was locked. happens all the time here. I bought two shirts from two different Sellers one was from Amazon. Never happens—i now throw the stuff away (i have enough of my own clutter) and submit a disposal charge! A credit card that we never applied for. Today I received an email from UPS informing my package is scheduled for delivery tomorrow. A crayon melter. Here is how the whole thing went down and what Amazon told me to do with the expensive item…. a week later we received 2 more items from Amazon that my husband didn’t order. Amazon does have the right to deny your claim if one or more of the following circumstances are met: The item received was the same as described by the third-party seller. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. I wonder at what price point they’d ask me to return the item? This has been, and continues to be, an un-nerving experience and it’s still not over and little has been determined as to whom and why anyone would do these things. All items are minimal cost; none of our financial accounts have been charged; however, I just found out last night that my e-bay account had been hacked into on August 11th and the culprits were able to charge over $1300 to my credit card and doing so by completely bypassing PayPal where all my accounts are linked. Was a communication gap perhaps but you know how to be nasty and said I heard you the third time I should have said to her well you didn’t hear me the first time and I said you’re rude and hung up, An Amazon truck just drove up and threw a package over our fence and drove off. I am in desparate need of help. lol. I received a large package from Amazon Prime. Amazon received the wrong item: returning the product and doing a complete refund It is very important to stay in contact with a buyer during the entire business transaction; however, some people have still received a wrong item from Amazon even after taking caution. The agent referred to it as a “dummy” account because the only information contained therein was my husband name and address for shipping purposes. they just threw it over the fence where it landed on gravel in the corner of the fenced area. what is their motive? they say they will disable the account and investigate. The estimated delivery date noted on your order detail page or order confirmation email has passed and you have still not received the items; Your items … 6 Things To Do Immediately. doesn't accept returns of the following items: Computer laptops, desktops, and Kindles more than 30 days after delivery Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information) Any product missing the serial number or UPC It had NOT been, but the date coincided exactly with the crayon melter package. The address on the package is the next road over from where our business is. I revived my actual order from one seller then from Amazon i revived the same shirt but in a different color. No name was referenced for account holder and a credit card number which we were told was linked to Mastercard was provided for payment use. I did a couple quick searches, and the first package I recieved had a retail value of $199USD and the second was $75USD. When I took a look, it was because it was a third-party seller but fulfilled by Amazon, and they put the wrong item sticker on it. We had always used mine in the past). Internal to Amazon shipping scams can affect your ability to purchase from Amazon.